Covid-19 Special Measures
The latest UK government restrictions do not affect our dispatch times - we are operating as usual. Delivery times can be slightly longer as all couriers have now suspended their delivery time guarantees due to demand.
Royal Mail and all couriers are experiencing unprecedented demand due to Coronavirus at the moment so may take a little longer to reach you. We are dispatching all orders within 2-4 working days.
Royal Mail tracking, please note once you have received an email with "order update that your delivery is confirmed, We've accepted your order, and we're getting it ready. Come back to this page for your updates on your delivery status", followed by your royal mail tracking number - this means your parcel has left our premises and been passed to Royal Mail. In the current situation the Royal Mail tracking may not update for a few days. This is beyond our control.
During the Covid-19 situation, we have instigated special measures to ensure we adhere to the social distancing required of everyone to help fight the spread of the virus. Some of us are now working remotely from home where possible. We’ve also closed our premises to visitors, but we are still operating as normal for bike consultations via email, telephone and the website using standard builds or our Custom Builders: CX | Road | Track | Wheelsets
Special Cover-19 Project Offer
We are also running special offers on Framesets and Self-Build Bundles - so you can spend your Lockdown time on a project to build a new bike with your children. These prices are for a limited time period only, while stocks last.
As a result, we no longer allow collection of orders (including bikes) and send all orders via courier only, for the foreseeable future. We continue to fulfil all orders placed via the website or by telephone as normal, in the usual timeframes outlined on the website - business as usual, including good stock inventory and product support.
Closing our premises to visitors due to COVID-19, it's a sensible time for an Ex-Demo/Display bike sale (especially with new models on the way) so we will be adding several discounted models to the Clearance page: CLICK HERE
Remember, wherever you are in the world, if your local authorities allow it - keep riding your bikes responsibly. Do everything you can to support your local healthcare workers and ensure you minimise the burden on their systems.