Availability / Estimated Delivery Times
We aim to deliver to your door in 2-6 working days. Postage costs will be calculated during checkout. We charge a flat fee of £3.50 for clothing orders under £50, over this amount delivery is free.
If a product is available as a ‘backorder’ there will be a delay until the supplier obtains stock. We will keep you updated on expected due date of any backorder. We do our best to ensure availability of all advertised products and endeavour to despatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately. Kids Racing has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact us with your order number. Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available. If a delivery is made to a Business Address we cannot be held responsible for missing parcels if the delivery company has proof the parcel was signed for.
We deliver to all UK postcodes, also to the following countries: Albania, Andorra, Armenia, Austria (EU), Azerbaijan, Belarus, Belgium (EU), Bosnia Herzegovina, Bulgaria (EU), Corsica (EU), Croatia (EU), Cyprus (EU), Czech Republic (EU), Denmark (EU), Estonia (EU), Faroe Islands, Finland (EU), France (EU), Georgia, Germany (EU), Gibraltar (EU), Greece (EU), Greenland, Hungary (EU), Iceland, Irish Republic (EU), Italy (EU), Kazakhstan, Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU), Macedonia, Maldives, Malta (EU), Moldova, Monaco (EU), Montenegro, Netherlands (EU), Norway, Poland (EU), Portugal (EU), Romania (EU), Russia, San Marino, Serbia, Slovakia (EU), Slovenia (EU), Spain (EU), Sweden (EU), Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, USA & Vatican.
Postage costs will be calculated during checkout.
Surcharges are applicable to certain addresses, these will be calculated after your order is placed and we will contact you regarding this. Applicable to the following UK postcodes;
Highlands/Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE.
Isle of Man – postcodes IM. London Congestion Zone – postcodes:W1, WC2, EC1, EC2, EC3, EC4
A surcharge will also apply to all other Countries listed outside the UK.
Kids Racing offer a very helpful and hassle-free returns policy, after all, we are here to help you! We want you to be happy with your purchases, but if you are not pleased do not hesitate to contact us.
ONLINE RETURNS POLICY:
To return an item contact us to request a new returns number for the item(s) you wish to return. Items returned without a returns number correctly included may take longer to be processed correctly.
Conditions of Return
If you simply change your mind about an item/s or if it does not fit then you can return it to us for an exchange or refund. You must notify us in writing within 14 days of receipt of your goods. Kids Racing must be in receipt of your returned goods 14 days later, i.e. 28 days after you originally received your goods. All returns that are not faulty must be returned unused and undamaged, otherwise they will not be eligible for a refund. All items must be returned in a resaleable condition with their original packaging intact, including tags and labels on clothing. Items must be in a new, unmarked and unused state.
Faulty Items/Warranty Returns
All goods supplied by Kids Racing are from official sources and are covered by the normal manufacturer’s warranty. If an item has failed prematurely you should first contact us to be advised on the next steps to take. Certain products need to be returned to our suppliers for inspection and possible repair before a credit can be issued. If you suspect an item is faulty you must let us know as soon as the fault becomes noticeable to yourself and you must not continue to use the item. For Electronic/Electrical items, you must first go through the relevant manufacturers online support procedure before contacting us if you believe the item to be faulty.
Due to health and safety regulations, for faulty clothing items we request items are washed prior to returning back to us. Once we receive the goods they will be inspected and we will contact you to inform you of how to proceed.
Who pays the postage cost for returns/warranty items?
If an item is being returned to us because it is the wrong size/colour or just unwanted, You are responsible for the return postage costs. We advise you ensure items are returned with adequate insurance up to the total value of item/items being returned, in case the parcel is lost or damaged in transit. If you do not use a postage service with adequate insurance for returned goods you will not receive a refund if items are lost or damaged. Items remain your responsibility until they are received by Kids Racing.
For items that have been delivered faulty or develop a fault within the manufacturer’s warranty, your return postage costs will be refunded by Kids Racing up to £35 for Bikes and up to £10 for other items. If the return postage is over these limits, please contact us first and we will advise you on the next steps to take. If items returned to us are deemed not to be covered by their manufacturer’s warranty then you will not receive a refund for the postage costs.
IN STORE RETURNS POLICY:
To return an item purchased in store simply return it to our store within 14 days of purchase.
Proof of Purchase
You may return items for refund or exchange even if you’ve mislaid the receipt or delivery note. Please note though, that any refund will be at our discretion and will normally be given as a credit note to the value of the current selling price. Ordinarily if you have your receipt or delivery note we’ll refund the original debit, credit or charge card used to purchase, so make sure you bring that too.
Condition of Returns
If you simply change your mind about a purchase we allow you to return the item to us unused (with its original packaging intact) within 14 days of purchase. Items returned that are used and are not faulty will not be eligible for a refund.
Faulty Items/Warranty Returns
If you suspect an item is faulty you must let us know as soon as the fault becomes noticeable to yourself and you must not continue to use the item. You should first contact us to be advised on the next steps to take. Please ensure that any clothing has been washed prior to returning it to us. Please note that some items will be subject to examination and/or manufacturer consultation before a refund is processed.
RETURNS ON CUSTOM BUILT ITEMS
Custom made items of clothing or bikes (Culprit and Scatto) are exempt from returns, as these have been created specifically for your use and the manufacturers do not accept returns on custom made clothing or bikes. If the product is faulty, you may still return in the usual way for inspection by the manufacturer for rectification or refund. Simply changing your mind on colours for instance (once the item has been commissioned to your specification) sadly cannot be refunded.