Christmas is coming, so we’re here to help with deliveries & returns!
2020 Christmas Dispatch Times:
We are dispatching until 1pm on Friday, December 18th and reopen for dispatch on Tuesday 5th January 2021. As always, you can get us by email or phone.
- UK: Friday, December 18th for 2nd class mail
- Europe: Thursday, December 10th
- Worldwide: Friday, December 4th
The above is the guidance from Royal Mail, from experience you should bring those dates forward a day or two.
Custom Build Queue...
For HUP bikes, HUP self-build bundles and HUP carbon wheelsets, see current build queue times for our workshop HERE.
The Christmas shopping season is upon us, so just like last year we are making a simple, but very helpful change for parents. The postal system goes a bit mad, delivery times are longer and stress levels go up – so leaving it to the last minute is something of a gamble! Buying early solves that, but what about returns if they can’t try their presents on until Christmas day?
For all orders from Sunday 1st November 2020 until the 18th December 2020, Kids Racing will extend the timeframe for notification of returns to the 4th of January 2019. This way, you can be sure that you can still shop early for presents and not leave it all to the last minute – but if you have any issues with clothes not fitting, you can still return for an exchange or credit note in January.
(Obviously you still need to make sure tags are not removed and all items are returned undamaged and in a saleable condition, including the packaging)